Terms of use

1. Purpose

These terms govern the use of EssorPlus, a platform that helps merchants and businesses sell on WhatsApp: an AI sales and customer-service agent, campaigns and follow-ups, and tracking of orders, payments and revenue. By creating an account, you accept them in full.

2. Account and security

You are responsible for the accuracy of your account details, for keeping your credentials confidential, and for actions taken from your access. Each member of your team has their own access, with a role that defines what they can do. Tell us immediately about any unauthorised use.

3. Acceptable use

The value of the service rests on the health of the WhatsApp ecosystem. By using it, you undertake to:

• send campaigns only to contacts who have given their consent (opt-in);
• honour every unsubscribe request (“STOP”) immediately;
• never import lists that were bought, rented or collected without consent;
• comply with Meta's WhatsApp Business Platform terms;
• publish no illegal, misleading or fraudulent content.

If your number's quality rating degrades, the platform automatically applies protective measures (reduced sending pace, non-essential broadcasts paused): that is protection, not punishment. A deliberate breach of the rules above may, however, lead to suspension of the account, to protect every other user. Every suspension is justified and can be appealed by writing to support@essorplus.io or on our WhatsApp.

4. AI agent

The AI agent acts strictly according to the configuration you define: personality, catalogue, selling rules, level of autonomy. The prices quoted to your customers come from your catalogue — the agent can neither change them nor grant discounts. You remain solely responsible for the offers published and the commitments made to your customers; you can take over any conversation, at any time.

5. Subscription, trial and cancellation

The service is offered as a monthly subscription, with no minimum term. The free trial is measured in customers served by the AI agent, not in days: you judge it on work actually done. Prices are shown in US dollars; at checkout, the amount appears in your own currency, with your country's payment methods (Mobile Money included) or by card.

Cancelling takes one message — to support@essorplus.io or straight to our WhatsApp — and takes effect at the end of the current period: no further charge, and your data stays exportable.

6. Your customers' payments

Your customers' payments never pass through EssorPlus: they pay you directly, using whatever methods you accept. We never hold your funds and take no commission on your sales.

7. Data

Your data and your customers' data belong to you. How it is processed is described in our Privacy policy. You can export your customer base at any time, and request deletion of your data when the contract ends.

8. Availability and liability

We aim for the best possible availability, while depending on third-party platforms (notably Meta and payment providers). The service is provided “as is”; our total liability, on any grounds, is limited to the amount of your current month's subscription. EssorPlus is a tool: commercial results depend on your offer and your market, and are not guaranteed.

9. Changes to these terms

We may change these terms to reflect changes in the service or in regulation. Any substantial change is notified to you at least 15 days before it takes effect; continuing to use the service means you accept it.

10. Contact

For any question: support@essorplus.io, or straight to our WhatsApp — usually the fastest way.